I am locked out of account

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  courtie987 · Member · Dec 15, 2014 at 6:37 am

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  Help, I am completely locked out of account. I have my login and password but I got a new phone number, so the authenticator numbers are not working. My backup codes got thrown away.

  This is for site http://cycleventure.wordpress.com. This is the only way I’ve figured I can get back in account is to post here.

  The blog I need help with is: (visible only to logged in users)

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  courtie987 · Member · Dec 15, 2014 at 6:38 am

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  oops, sorry, the second account is what I created just so I could log in and post.

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  courtie987 · Member · Dec 15, 2014 at 8:23 pm

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  I tried printing out new back-up codes for google authenticator on desktop, but these do not work as well

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  courtie987 · Member · Dec 15, 2014 at 9:00 pm

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  I filled out an account recovery form. I have a few different blogs under my account. I was able to find the authentication email for throughpaintedjourneys.wordpress.com and provide proof of ownership information. Just waiting for help! Thank you

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  rachelmcr · Member · Dec 16, 2014 at 5:39 pm

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  Hi there,

  I see that Irwin helped you with this via email, through your account recovery request. I’m closing this support forum thread, as we aren’t able to help with account recovery issues here, but if you have any further questions you can reply to Irwin’s email for more help with this. Cheers!