I am locked out of my paid account.
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I created a paid account less than a week ago. I began the first steps of setting up a website but did not successfully connect the domain. When I came back a few days later to login to my paid account, I realized I had set up my account with an email address that contained a typo.
Now I cannot get a human to help me log in to my account to correct the email address associated with the account. Any account recover tasks I do presents a dead end because I do not have access to the “mis-typed” email address. The domain was never connected. And when I try the chat, they route me to the forum because I am not logged into to my “paid account.”
This is a very frustrating circle, and now all I want to do is cancel my paid account that I opened less than a week ago. How can I get a human to help me with that??? I will create a new account with the correct address IF I can sort this out.The blog I need help with is: (visible only to logged in users)
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Hi there,
I understand you are looking to regain access to your WordPress.com account.
Because this involves login access and billing details, I will reach out to you via mail for security and privacy reasons. That said, we can help you get this resolved!
Let me know if you have any questions. Happy to help!
Kind regards,
Jade
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