I am locked out of my site

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  billchiangmai · Member · Mar 9, 2022 at 11:16 am

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  I have not used my site for two years, and now I want to resurrect it (it still has a lot of content that’s current). Problem is I can’t find any valid log on details. the site exists and is accessible by the public. I am uncertain of the email/user name log in. I’ve tried various combinations and not yet succesful

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  billchiangmai · Member · Mar 9, 2022 at 11:23 am

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  I also add that if I go to https://thisisbilllewis.com/wp-login.php I get this site cannot be reached 1

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  staartmees · Member · Mar 9, 2022 at 11:24 am

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  What is the URL of your site as your wordpress.com account billchiangmai doesn’t have a site running on the wordpress.com platform.

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  billchiangmai · Member · Mar 9, 2022 at 11:32 am

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  https://thisisbilllewis.com

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  staartmees · Member · Mar 9, 2022 at 11:40 am

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  You are in the wrong forum as your site isn’t running on the wordpress.com platform nor is it connected to a wordpress.com account for login. To get help voor your site, post your question in the forum of https://wordpress.org/

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  billchiangmai · Member · Mar 9, 2022 at 11:54 am

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  thanks for your advice @staarmees

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  staff-sheva · Staff · Mar 9, 2022 at 5:41 pm

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  Hi @billchiangmai,

  It looks like thisisbilllewis.com is hosted with Digital Ocean — I also suggest reaching out to their support.

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  billchiangmai · Member · Mar 9, 2022 at 6:05 pm

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  staff-sheva good suggestion thanks

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  billchiangmai · Member · Mar 10, 2022 at 8:33 am

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  staff-sheva digital ocean came back with some suggestions, I will try them today. thanks