I am Logged into my User Account
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When I click on ‘ My Site’ I get a message to Please check your Primary Site’s Jetpack connection
Then I try to log into my site from the wp-admin, and it says wrong password, when I click on forgot password, I am directed to my site, with no password reset ability, can you please assists me? -
Hi there,
Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by Hostgator. Therefore, you need to contact them regarding your login issue.
You can also try resetting the password by following these instructions:
https://codex.wordpress.org/Resetting_Your_Password
We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:
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