I am not able to customize my site.even not able to change theme. and not loging in my desktop..please help

  • Unknown's avatar
    rmd537535 · Member ·

    I am not able to customize my site.even not able to change theme. and not loging in my desktop..please help

    Site: fitterkipurijankari.com.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you regain access to your site.

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