I am not able to upgrade my plan

  • Unknown's avatar
    tripgokerala · Member ·

    I want to upgrade my free plan. I tried many times but was not able to make a payment. Is it possible to make payment using a debit card. I tried monthly payments.

    The blog I need help with is: (visible only to logged in users)

  • deancroyal · Staff ·

    Hi there – Here are the forms of payment we accept: https://wordpress.com/support/payment/#methods-of-payment

    Debit card is an option. I looked more into this and I see this is not the first time it has been unsuccessful for you. Based on my research, I recommend speaking with the bank for the most recent card you tried to get more information on why you are not able to make this purchase. Let us know what you find please.

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    I can’t see any hindrances regarding payment on our end – can you tell me what error messages you’re seeing when trying to make a payment please?

    Many thanks.

  • Unknown's avatar
    tripgokerala · Member ·

    I tried with more than two cards from 2 different bank accounts. I am not able to make a payment to WordPress.

  • Unknown's avatar
    helper-heroponriki · Member ·

    I tried with more than two cards from 2 different bank accounts. I am not able to make a payment to WordPress.

    When we try to bill either card that you provided, we get a “transaction declined” message. You need to contact your bank and let them know that this is a valid transaction.

    Once they clear that up, you should be able to make that purchase.

    Let us know if you still have trouble!

  • The topic ‘I am not able to upgrade my plan’ is closed to new replies.