I am not getting confirmation emails to allow me to do things in my new account

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  socialbdc26b65f2 · Member · May 17, 2024 at 4:22 pm

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  I’m having problems with your account verification and set up emails.

  I just set up a new account (because we were not receiving a reset email from another account and I’m in a very large rush to get some last minute content up online for an event) and I am not getting the email confirmation at (email visible only to moderators and staff) to edit my new account in any way (set up a password, add members, etc).

  I did however, receive a payment receipt at the email i used to register, so you guys were able to take my money and send me a receipt, hence our email is indeed working.

  So, can you PLEASE PLEASE figure out what’s going on? And yes, I’ve checked EVERY folder in my email account, including spam, promotions and social, and so have all the people on that are on that particular email distribution list. NONE of us are getting the account verification email to finalize setting up this new account (and also did not receive reset emails on the old account). So it HAS to be your system and it’s account recovery/setup email apparatus, since we received the payment receipt, so we KNOW our email is working.

  I am on a serious deadline here, and i need this resolved IMMEDIATELY especially since i just shelled out a chunk of money.

  Thank you!!!!!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  dpteams21 · Member · May 17, 2024 at 5:43 pm

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  It sounds frustrating, especially given your tight deadline. While I’m not directly affiliated with the support team, I can offer some advice on how to proceed.

  Since you’ve already checked all folders in your email account, including spam and promotions, and haven’t found the verification email, there are a few steps you can take:

  1. Contact Support: Since you’re a paying customer and in urgent need, reaching out to the support team directly would be your best course of action. They’ll have the tools and access to investigate what might be going wrong with your account setup and verification emails.
  2. Provide Details: When contacting support, be sure to include all relevant details, such as your account username, the email address associated with the account, and any transaction IDs or receipts you have. This will help expedite the process and ensure they have all the necessary information to assist you effectively.
  3. Check Email Settings: Sometimes, email providers can have strict filters or rules that might prevent certain emails from reaching your inbox. You might want to double-check your email account settings to ensure that messages from the platform you’re using aren’t being automatically filtered or blocked.
  4. Patience: While waiting for a response from support, I understand that time is of the essence for you. However, sometimes these issues require a bit of investigation, so try to remain patient while the support team works to resolve the issue.

  I hope this helps, and I hope you’re able to get your account set up and verified swiftly. If you have any further questions or need assistance with anything else, feel free to ask.

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  tanjidrahat · Staff · May 19, 2024 at 2:43 am

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  Hello there,

  I just set up a new account (because we were not receiving a reset email from another account and I’m in a very large rush to get some last minute content up online for an event) and I am not getting the email confirmation at (email visible only to moderators and staff) to edit my new account in any way (set up a password, add members, etc).

  I understand your frustration, and I truly hear you.

  Are you referring to a different account than the one mentioned here?

  I checked this account, and it is currently active and running. You should be able to access your WordPress.com account and your site.

  You can also invite people to your site by following this guide: https://en.support.wordpress.com/invite-people/

  I have also checked all the emails sent to your address, and they were successfully delivered.

  If you’re still having any issues accessing specific settings or doing anything on your WordPress.com account or site, please share the details here so we can look into it further.

  We look forward to hearing from you!