I am receiving error trying to access my site

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  salaamtvnews · Member · Mar 10, 2023 at 5:33 pm

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  Hello!
  Recently i received email that my site has page indexing issues, so i am unable to access my site even the dashboard (Admin Mode).
  i try fixing this issue through the email sent to me but it keeps failing, i don’t know what to do please help me resolve this issue. (www.salaamtvnews.com)

  Thank You!

  I don’t have a site linked to this WordPress.com account

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 11, 2023 at 10:34 pm

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  Hi there,
  
  Unfortunately, we cannot assist because http://www.salaamtvnews.com is not on WordPress.com but is a self-hosted WordPress.org site hosted with NameCheap.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You can also access professional assistance via Happiness Engineers to address any issues.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/
  
  We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

  I recommend contacting Namecheap, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope this helps.