I am requesting a refund

  • Unknown's avatar
    untethered111 · Member ·

    The purchase of the domain’s with word press was not necessary as I had already purchased a different package for a simple website to start. I did not realize until after I purchased the WordPress package and I would like to request a refund at this time until I am ready to build a more fancy website.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

  • Unknown's avatar
    untethered111 · Member ·

    Untetetheredyouniversity111@outlook com

  • staff-blorbo · Staff ·

    That is the email address on the account you’re logged in to already, and as mentioned, we have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

    If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport@wordpress.com

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