I am stuck in a repeat patter of responses and going forward

  • Unknown's avatar
    scattergoodmoore821a2dea3a · Member ·

    RESPONSE TO ME
    It sounds like you want to speak with a person. Human support is only available for our paid plans. For community help, visit our forums: Ask in our forums.

    MY RESPONSE TO WORDPRESS:
    Now I am confused; I thought I just paid for your paid plan. What should I do?

    WORDPRESS RESPONSE:
    You’re right to be confused, and I apologize for the confusion.I see you bought the WordPress.com Personal plan today for your site scattergoodmoore821a2dea3a-zgvrc.wordpress.com with the domain helenwestheller.com. The Personal plan includes expert support, so you are definitely entitled to human help with this email issue. Let me connect you with a human support agent who can help troubleshoot the blank popup you’re seeing when trying to set up email. Would you like me to connect you with a support agent now? They can give you direct help with this technical problem.

    MY RESPONSE
    Connect me

    WORDPRESS REPLIES:
    It sounds like you want to talk to a human. Human support is only available for our paid plans. For community support, visit our forums:
    Ask in our forums

    ETC., ETC.,ETC.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    josefhtest · Member ·

    Hi,

    I can see you purchased the Personal plan for scattergoodmoore821a2dea3a-zgvrc.wordpress.com today, so should be able to get direct support. I understand how frustrating this loop must feel, and I want to make sure we get you connected to the right place.

    Could you try reaching us again through with steps from this page and let me know if the connection goes through? If it doesn’t, please share a screenshot of what you see so we can investigate further.

    Here is a guide on how to take screenshots https://wordpress.com/support/make-a-screenshot/

    In the meantime, you’re also welcome to describe your issue here so we can start helping right away.

  • Unknown's avatar
    nena75 · Member ·

    I, too, am stuck in an infernal circle of repeat answers. For some reason, WP keep saying I should upgrade from my current paid plan – which I have no intention of doing. I’ve already clicked on “remove premium options” but the message is reappearing. When the agent is trying to connect me to a person, the connection gets lost.

  • Unknown's avatar
    josefhtest · Member ·

    Hi,

    That sounds frustrating.

    I have contacted you via email regarding premium options issue. I recommend replying to the email so we can assist you with this.

    Let us know if you need anything else.

  • Unknown's avatar
    josefhtest · Member ·

    I was trying to reach you at the email address associated with your WordPress.com account, but it seems that it is not working. Are you receiving WordPress.com messages there, or do you have another working email address?

  • Unknown's avatar
    nena75 · Member ·

    Hello, the options suggested are the same as suggested by the bot, and they are not working. Further, how can the site be made in premium choices when I only upgraded after the site was drafted?

  • Unknown's avatar
    nena75 · Member ·

    Is there an update to this? It’s getting a bit annoying.

  • staff-arya · Staff ·

    Hi @nena75! I really appreciate your patience while we looked into this issue. The issue should be fixed now and you will no longer see an option to upgrade due to the premium styles. It looks like this was a setting on our end that we have now disabled.

    Rest assured, your live site hasn’t been affected by this change. Please take a look when you get a chance, and if anything still feels off, let us know, we’ll be happy to help further.

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