i am the procrastinator

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  iamtheprocrastinator · Member · Mar 16, 2017 at 5:31 pm

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  I would like to telephone you regarding renewal. could you give me a telephone number for UK support? Please x

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 16, 2017 at 5:33 pm

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  There is no phone support.

  re: renewing upgrades

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account.

  If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the sites and upgrades to your username account.

  Transferring a Blog to Another WordPress.com User or Account
  http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
  Transferring upgrades
  https://en.support.wordpress.com/my-upgrades/#transferring-upgrades
  Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

  Expired means over, dead, done and finished. https://en.support.wordpress.com/domains/domain-expiration/ We focus on not allowing domains to expire so others can purchase them when they are auctioned off and that’s why we have an auto renew feature. https://en.support.wordpress.com/manage-purchases/#auto-renew

  Staff need details to recover the domain.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation, or the domain expiration take place?
  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Mar 16, 2017 at 7:52 pm

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  Hi there,

  I was able to map iamtheprocrastinator.com for you. You’ll still need to do a few things:

  1) Purchase the subscription here by renewing:
  https://wordpress.com/my-upgrades

  2) If you haven’t done so already, point the domain to our name servers:

  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  3) After giving that a few hours to take effect, set the domain as primary under https://wordpress.com/my-domains

  Let us know if you need more help!