I am trying to cancel my premium theme and an error shows up

  • Unknown's avatar
    kimbospicy · Member ·

    User or Token does not have access to specified site.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

    They are currently experimenting with making the live-chat feature available to more users for one week. If a staff member is available a pop-up window saying “How can I help” should appear on your dashboard, allowing you to contact them directly to help you with this. If you manage to contact staff this way before they answer this thread, please set this thread to resolved and let me know so I can remove the staff tag again.

  • Unknown's avatar
    siobhyb · Member ·

    Hi @kimbospicy!

    I’ve gone ahead to cancel and fully refund you for the Hive theme. Please note, it usually takes a few days for a refund to process and appear on a statement.

    Sorry about the error you came across when trying to do that for yourself, also. Our team are looking into what caused it.

    If there’s anything else we can help out with then please don’t hesitate to get in touch.

  • Unknown's avatar
    mcolbran · Member ·

    I’m really frustrated, I have an IT background so this shouldn’t be so difficult. I’ve purchased a Premium Theme but when I view my site it just shows me the logo. I have nothing that looks like the theme I purchased and I cannot find anything that help me to understand if I’ve applied the theme incorrectly?? Surely if a theme is ACTIVE then when I view my site I should see what appeared in the demo I bought? Can anyone help, if not how do I get a refund! Really disappointed.

  • kokkieh · Staff ·

    @mcolbran
    I see @galois has already started helping you here: https://en.forums.wordpress.com/topic/why-cant-i-see-my-theme-when-activiated?replies=3#post-2351563

    Please keep posting to that thread, or to your theme’s own forum here: https://premium-themes.forums.wordpress.com/forum/fortune

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