I am trying to get into my word press account but it says user does not exist

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  kathie88da337aba · Member · Jan 31, 2019 at 6:00 pm

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  h

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  supernovia · Staff · Jan 31, 2019 at 11:36 pm

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  @kathie88da337aba what site are you trying to log into?

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  kathie88da337aba · Member · Feb 1, 2019 at 4:33 pm

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  My account in wordpress, my website is no longer working and host gator says it is a word press issue so i am trying to figure out what I need to do to fix it

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  staff-zinnia · Staff · Feb 1, 2019 at 8:48 pm

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  We need to know the exact domain or site url that’s in question here. Your last post makes it sound like you are running a stand alone WordPress software which is not what we do here at WordPress.com. Help for sites that run the open source WordPress software will come from the community forums at https://wordpress.org/support/

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  kathie88da337aba · Member · Feb 3, 2019 at 4:17 pm

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  http://kmnmeetings.com

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  sevenokve · Member · Feb 3, 2019 at 4:48 pm

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  Hi @kathie88da337aba

  Indeed, as staff-zinnia told you in the previous message your site is using the open source version of WordPress, here we offer support only for WordPress.com related issues.

  You’ll need to seek for assistance from here: https://wordpress.org/support/

  Try posting your question there stating that your site is showing the “white screen of death”.

  Regards.