I am trying to pay for my renewal but WordPress only gave me the option to upgrade

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  mbkccwac · Member · Jul 1, 2016 at 8:25 pm

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  Hello,
  Can you please tell me where to click to renew my site?
  Thanks,
  Michelle

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 1, 2016 at 8:33 pm

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  Hello there,
  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. Did you allow a domain to expire? If so read https://en.support.wordpress.com/domains/domain-expiration/

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Jul 1, 2016 at 8:35 pm

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  Additional information:

  How many username accounts do you have and which one registered the blog and purchased the upgrade for it?

  You have to be logged in under the exact same username account that registered the blog to access it and renew any upgrades for it.

  If you are not logged in under the correct username then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  * You will have to replace “name_of_blog” with your actual blog’s name in that URL.

  If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword

  Read also: Account Recovery https://en.support.wordpress.com/account-recovery/

  Provided you login in under the exact same username account that registered the blog and purchased the upgrade(s) you can renew upgrades at > Dashboard > Store > My Upgrades.
  http://en.support.wordpress.com/my-upgrades/
  http://en.support.wordpress.com/my-upgrades/#auto-renew

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  kokkieh · Staff · Jul 2, 2016 at 2:58 pm

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  Hi there,

  The account you’re using to post here does not own any upgrades. If you have another account that you used to buy upgrades for a site, please log into that account and go to the Purchases page. You’ll see all your upgrades listed there and you can click on a specific upgrade to renew it:
  https://wordpress.com/purchases/