I am trying to recover my domain.

  • Unknown's avatar
    sariaemiharu · Member ·

    It expired in March and should be in redemption faze

  • Unknown's avatar
    luanluta · Member ·

    Hello there,

    The good news is that if your domain is in the redemption period, it can be restored for a fee.

    After the grace period ends, your domain enters the redemption period, the length of which can vary. This means the domain name can still be renewed, but there is an $80.00 redemption fee required in addition to the normal renewal cost. (This is standard practice for domain registrars.)

    Renewing a Domain in the Redemption Period
    Depending on the type of domain and when it was registered you might be able to redeem it yourself. If your domain has that option it will still appear under your account Purchases after it enters redemption, and clicking the Renew Now button will cause the redemption fee of $80 to be added to the cart automatically. You will not be able to renew the domain without paying that additional fee.

    If your domain does not offer the option to redeem it yourself it will be removed from your account when it enters the Redemption Period. In that case, please contact support for help redeeming the domain, and we will send you a link to make the required payment so we can recover the domain.

    Try using the first method, by going to your Purchases, and if you don’t see an option there, check back to this thread as I will flag it so a staff member sees it.

    Remember to try to renew your domain before it expires in the future since it can be way more difficult to recover it. I suggest turning auto-renew on. You can learn how to do that here
    https://wordpress.com/support/manage-purchases/#turn-on-automatic-renewal

    Also, read our domain expiration support page to avoid common pitfalls in the future
    https://wordpress.com/support/domains/domain-expiration/

    Hope this helps!

  • Unknown's avatar
    sariaemiharu · Member ·

    I do not have the option to renew under my account so far. How do I contact them to recover my domain?

  • supernovia · Staff ·

    Could you tell us the domain name? We can help you here, but I don’t see a registration on this account, even one that has expired.

  • supernovia · Staff ·

    I’m wondering too if the domain is actually under another account. Can you check the address on the redemption emails and make sure it matches the one here?
    https://wordpress.com/me/account

    If it doesn’t, log out and back in and you’ll likely have an option for renewal, but if not, you can update us here. We just don’t know what the domain is at all at this point as it doesn’t seem to be associated with this account.

  • Unknown's avatar
    sariaemiharu · Member ·

    It is angryrockets.net

  • staff-totoro · Staff ·

    Hi there,

    I can confirm that angryrockets.net is registered here at WordPress.com, but it is under the account of another user, and not listed under your @sariaemiharu account. I can also confirm the domain is in good standing, and was renewed this February. The domain angryrockets.net does not expire until February 2022 based on our records.

    Is it possible you made your purchase under a different login? If you sign out of this account and into your other account you will be able to access angryrockets.net without issue.

    If you do not recall your password, you can reset it here: https://wordpress.com/wp-login.php?action=lostpassword

    If you do not recall the username or email you used for your other account, you can fill out the form here with extra info to confirm your ownership of the site, and we can use that info to help you regain access. https://wordpress.com/wp-login.php?action=recovery

    Hope that helps. Please let us know if you have any more questions.

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