i am trying to renew our domain name (not the .wordpress name) and it says it is already taken

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  andesworks · Member · Oct 13, 2016 at 9:09 pm

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  I am trying to renew our domain name (not the .wordpress name) and it says it is already taken — it expired and we didn’t get the email. How can I renew our domain name?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 13, 2016 at 9:16 pm

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  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  andesworks · Member · Oct 13, 2016 at 9:22 pm

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  I am trying to renew andesworks.com. the wordpress url is andesworks.wordpress.com
  I have not purchased the upgrade yet because it stops me, saying that the url is already taken. it expired more than a month ago but we did not see the notice

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  andesworks · Member · Oct 13, 2016 at 9:23 pm

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  andesworks is the account name

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  timethief · Member · Oct 13, 2016 at 9:27 pm

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  Did you allow the domain to expire?
  https://en.support.wordpress.com/domains/domain-expiration/
  https://en.support.wordpress.com/domains/domain-expiration/#please-remember

  Keep in mind that once your domain expires, it can be unavailable for up to 90 days. Once it goes back on the market, anyone can register it. You should never allow a domain to expire unless you are fully done with it and never want to use it again.

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  kokkieh · Staff · Oct 14, 2016 at 2:40 pm

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  Hi there,

  Your domain expired on 25 August and is currently in redemption with our registrar. I should still be able to get it back for you, but our registrar charges an $80 fee to restore a domain from redemption. I will need you to agree to that fee, then I can get the recovery process started for you.

  We send out several reminder emails from 60 days before a domain expires until a week after it has expired. It could be that your email provider thought those emails were spam. That would explain why you never saw them. Adding WordPress.com to your safe senders list or whitelist as some email providers call it, should prevent this from happening in future.

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  kokkieh · Staff · Oct 14, 2016 at 2:41 pm

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  I see you are already being helped by my colleague here: https://en.forums.wordpress.com/topic/how-do-i-renew-a-domain-name-through-wordpress

  So I am closing this as a duplicate