I am unable to cancell my subscription

  • Unknown's avatar
    tzyra8 · Member ·

    I would like to cancel my account and request refund.

  • kokkieh · Staff ·

    Hi there,

    We offer a full refund on all upgrades if you contact us within 30 days, but in this case it appears that you also disputed yesterday’s renewal payment with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

    Chargebacks & Disputes

    If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves. Otherwise you will need to wait for our payment processor to complete their investigation, which could take eight to twelve weeks.

    You will only be able to completely close your account once your site is unlocked, in other words, either once the dispute is cancelled, or otherwise once you’ve paid the chargeback fee.

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