I am unable to contact…
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I am unable to contact anyone at WordPress – having just paid $99 for an upgrade for a blog that has been working fine for 1 year but is now unaccessible, I’m not feeling too good about the site. Is there a way to contact someone at WordPress who can help?
The blog I need help with is: (visible only to logged in users)
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Hi @whstewart! Yes you can contact support if you own an upgrade. This account doesn’t have any upgrades on it though.
Can you log out, then log in again using the email address that received the upgrade receipt? Then go here to reach support:
https://wordpress.com/help/contact
Alternatively, if you’ll tell me the site that has the upgrades, we’ll get in touch with you via its owner’s email address.
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Hi .. Last year word press had billed my account 99 dollars .. Which I cancelled.. This year they emailed me again and said they will be taking 99 more out of my account.. I never once used word press .. When I sign in it says I have a free account.
This is a paste of the email they just sent to me..
Again ..I have no way of cancelling this .. Who can I call or talk to ?WordPress.com Premium for drmelrusso.wordpress.com will be renewed automatically
WordPress.com Premium on your site “My Blog” will automatically renew in 29 days.
This upgrade includes custom design features, no ads, as well as a free domain.
You will be charged $99.00 for this renewal in 29 days, on June 24, 2016.
You don’t have to do anything — this is just a reminder. You may receive another email regarding the renewal status of your upgrade. This confirms that this upgrade is set to auto-renew.
This charge will appear on your statement as WPCHRG.COM.
More details can be found on our support page.
If you have any problems or questions, please do not hesitate to contact Support.
To manage your purchases or view your billing history, visit Me > Manage Purchases in your WordPress.com account.
Thanks for flying with WordPress.com -
@drmelrusso, please log out, then log in using the email address that got the notification. You’ll then be able to check your upgrades here: https://wordpress.com/purchases
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Hi it’s Melanie Russo
There is 1 email address if I log out or in there is no option to cancel the debit scheduled
For June .. Isn’t there an emergency number to call?
Thanks melanie -
Premium for this blog – drmelrusso.wordpress.com – has been cancelled already so there’s nothing else you need to do. You won’t be charged and it’s now a free blog which you can keep for as long as you like.
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I purchased my domain name in the last few weeks. Suddenly, the site no longer recognizes me. I am shown as the editor of an old site I don’t use. My current blog is whatwecookedlastweek I need to be able to publish a new post. I remember creating a ‘gravatar’ profile, could that have kicked me out of my own site? Please help.
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@whstewart
Please see my reply to your thread here:
https://en.forums.wordpress.com/topic/writing-a-new-post-5I’m closing this thread as a duplicate.
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