I am unable to get into my website

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  sofiewolthers · Member · May 1, 2020 at 1:35 pm

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  Hi there, my business subscription for sofiewolthers.com expired, and now I can’t seem to renew it or edit my details. My site is still online, but does not look the way I’d like it too. What can we do here?

  Best,
  Sofie Wolthers

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  obt28 · Member · May 1, 2020 at 2:36 pm

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  Hello Sofie,

  A WordPress support staff would be able to resolve this for you. Are you able to contact them from the link below?

  https://wordpress.com/help/contact

  Best,
  obt

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  staff-doublebassd · Staff · May 1, 2020 at 5:04 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into assisting you with renewing the subscription upgrade. However, you should be able to renew the plan if logged into the account that owns the upgrade from here: https://wordpress.com/me/purchases

  Let me know if you have any questions.

  Thanks!