i am unable to input price on adding new products the feature is not enabled

  • Unknown's avatar
    2pbanks · Member ·

    i am unable to input price on adding new products the feature is not enabled

    The blog I need help with is: (visible only to logged in users)

  • staff-jeev · Staff ·

    Hello there

    i am unable to input price on adding new products the feature is not enabled

    Could you please retest after clearing the browser’s cache and let us know if the issue persists?
    You should be able to add the product price as shown here https://d.pr/i/WNB9iL Please let us know if you don’t see those options and provide a screenshot so we can take a look.

  • Unknown's avatar
    2pbanks · Member ·

    Thank you for the support. I have cleared browser’s cache and the issue is still there.

    Here is a screenshot, the price feature is not enabled

  • staff-totoro · Staff ·

    I’ve taken a look at products in your store and they all show that pricing info has been entered. I did not see any (like your example here) that did not have a price set. Were you able to sort this out on your own, or did you need a hand still?

    If so, is this issue specific to when you are adding a new product for the first time only? I.E. after you have created the product (without the ability to add a price) you are able to return and add the pricing info in a future edit? Or is this an issue that affects your ability to edit the price on existing products as well?

    Thanks for the additional info!

  • Unknown's avatar
    2pbanks · Member ·

    Initially i did not have a problem with this, i was able to add new product end to end. This is a recent problem which i still need a hand to resolve.

    I am not able to add product price both at new product addition and as well as editing product price on already existing products.

  • staff-imahappyengineer · Staff ·

    Hello there,

    Initially i did not have a problem with this, i was able to add new product end to end. This is a recent problem which i still need a hand to resolve.

    I am not able to add product price both at new product addition and as well as editing product price on already existing products.

    I’m sorry to hear that you continue to have issues with this. I performed a couple of tests on your website and sent you an email with my findings. Since we have to show you some sections of your dashboard, let’s please continue through email.

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