I am unable to log in to the admin section for my website www.gloriavalvasori.com. I keep getting

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  streetsvillerealestatebuzz · Member · Apr 12, 2017 at 12:17 pm

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  clearing the cache, restarting computer.. I changed the password yesterday as I had forgotten my password, but still no luck.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Apr 12, 2017 at 12:24 pm

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  Hi @streetsvillerealestatebuzz,
  It looks like the website you need help with(www.gloriavalvasori.com) is using WordPress.ORG. So i am sorry… but you have posted your issue in the wrong forum. This forum only supports the sites hosted on WordPress.COM(like your wordpress.com site http://streetsvillerealestatebuzz.wordpress.com/) and not WordPress.ORG.

  Both are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

  To get help in resolving your issue, post your question on the WordPress.ORG support forum: https://wordpress.org/support/

  Thanks.

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  streetsvillerealestatebuzz · Member · Apr 12, 2017 at 12:30 pm

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  The site is http://www.gloriavalvasori.com NOT org
  Gloria Valvasori, Sales Representative
  Premier Service Certified
  Accredited Senior Agent
  Accredited Staging Professional
  Platinum Award for 100% Client Satisfaction

  Better Homes and Gardens Real Estate Signature Service
  [address redacted by mod]

  [redacted]
  email (email visible only to moderators and staff)

  [email signature redacted by mod]

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  hacchism · Staff · Apr 12, 2017 at 12:30 pm

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  Hi there,

  If the problem is simply caused by the password missing, you can click on “Lost your password?” in http://www.gloriavalvasori.com/wp-admin and change your password again.

  However, as @otpidusprime mentioned,
  gloriavalvasori.com is self-hosted site with WordPress.org. Please kindly ask support in the forum of WordPress.org next time.

  Thanks :)

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  staff-doublebassd · Staff · Apr 12, 2017 at 2:15 pm

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  @hacchism is correct.

  I’m sorry, but gloriavalvasori.com is not hosted at WordPress.com. As such, we are unable to provide any direct assistance in this manner.

  The fact that the site may have been built using WordPress, or may mention ‘Powered by WordPress’ (or something similar) simply means it is using the WordPress.org software, which can be downloaded and installed on any web host.

  If you’re interested, you can learn more about the difference between WordPress.com and WordPress.org here:

  WordPress.com vs. WordPress.org

  I would recommend getting in touch with your host or domain registrar for support, or checking out these resources if your site was indeed built with WordPress software:

  http://wordpress.org/support/
  http://codex.wordpress.org/Main_Page

  To find out who is hosting your site, you can visit http://www.whoishostingthis.com

  Best,