I am unable to log into my admin dashboard

  • Unknown's avatar
    justinaelumeze · Member ·

    I have been having some problems with my website hosted by GoDaddy) for several months now in that I have not been able to log into my dashboard via WOrdPress.ORG but have been able to with WordPress.COM via my Google account.

    A few weeks ago, I had a ‘white screen’ that was rectified after Go Daddy disabled my plug ins as this was the problem but ater several attempts to activate my plug in, I called Go Daddy for assistance, where they were unable to log into my WordPress.ORG dashboard to assist.

    When I attempted to do so on a different browser (as I was then logged into my account via Mozilla), I saw that my username and email were not recognised, my password didn’t work and whenever I would try to send a password reset link to my email address, the link would say invalid.

    I then attempted to log into my dashboard via WordPress.COM and succeeded, only to find that out that my site is no longer there or visible.

    There is a ‘…dotcom’ site but I have never used this site and there is also a link to a myftp site but again, this link is invalid.

    It looks as if my site has been comprimised and I got an email from GoDaddy today to say that they have detected malware on my site.

    Again, I am unable to log into my dashboard via my username and email and password does no longer work, as well as the fact that when I attempt to get a password reset link, it comes back that the link is invalid.

    I attempted to register again with WordPress with the same username and email, in the hope that it would take me to my existing dashboard, but this has also failed to work.

    I had over 15 failed log in attempts around the 26th October and think this may be the cause of the problem, along with the fact that after all of my plug ins were disabled, this left my site open to hackers/influx of comments, etc.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

    WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

    And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  • The topic ‘I am unable to log into my admin dashboard’ is closed to new replies.