I am unable to login to my wordpress admin account

  • Unknown's avatar
    dsindhu22 · Member ·

    I am unable to login to my wordpress admin account. I am unable to access Sindhu.blog as wordpress admin. Please help me understand why I am unable to access my account and let me know what needs to be done to restore my access. Thank you!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    You’ve posted to the free support forums for websites hosted here at WordPress.com. Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    Pulling up your domain information, it looks like it was suspended.

    When your domain is suspended, it means that the registry suspended your domain name because you failed to verify your email address or the contact details have been modified for the domain and still require verification. This applies to all gTLDs (Generic Top Level Domains) such as .com, .net, .org, .info, etc.

    This verification is done annually to ensure your contact information is up-to-date.

    There is a 15-day window during which you must verify your domain contact details. If you miss the 15 days and fail to complete the verification process, your domain name will be suspended. This is controlled by ICANN (Internet Corporation for Assigned Names and Numbers) and you can read more about this process here:

    https://www.icann.org/resources/pages/registrar-suspension-2017-06-20-en

    To fix this, you will need to contact your domain registrar to update that information.

    I hope that clarifies things!

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