I am unable to transfer my domain to another registrar

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  paulcontreras12 · Member · Dec 17, 2013 at 5:04 pm

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  I am not able to transfer my domain to another registrar. The how-to at http://en.support.wordpress.com/domains/transfer-domain-registration/#preparing-your-domain-for-transfer is not valid as it doesnt have the link to manage my domain. Please assist. My site is currently down

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  kraftbj · Staff · Dec 17, 2013 at 10:24 pm

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  Hi,

  The link for your domain manager is found on your Store->Domains page, accessible via your WordPress.com site’s dashboard at http://badsentineldotcom.wordpress.com/wp-admin/

  The direct link is
  https://badsentineldotcom.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  The link to manage the domain is only available to the user account that originally purchased the domain, as that individual is the legal owner of the domain.

  If you have any other questions, please let me know. Cheers!

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  paulcontreras12 · Member · Dec 17, 2013 at 10:48 pm

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  Hello, I am the only registered owner and originally purchased the domain. However, that option is not there. All i see are the DNS records but no option to manage my domain. I was able to in the past but now I am not. Please advise. Thanks

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  kraftbj · Staff · Dec 17, 2013 at 10:58 pm

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  Hi Paul,

  You can see the list of users on your site at https://badsentineldotcom.wordpress.com/wp-admin/users.php

  The domain wasn’t purchased by your account, so the individual with the account that did purchase it would need to make changes to the domain.

  Thanks.

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  paulcontreras12 · Member · Dec 17, 2013 at 11:51 pm

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  Thank you very much.. I was able to login the default account and was able to switch. I had completely forgotten about that account. None the less, thank you very much for your help.

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  kraftbj · Staff · Dec 18, 2013 at 3:59 pm

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  Thanks for your understanding. To help keep accounts secure, we don’t give hints on what account to try, so I’m glad it was easy enough!

  If you need anything else, please let us know. Cheers!