I am unable to upgrade my plan

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  laylasanwariya · Member · Oct 8, 2019 at 8:45 am

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  I tried a few times to use my debit card to upgrade my plan – Premium. It keeps declining when I am sure my card is okay. Please help me to check what the exact issue is – how can I troubleshoot this better? :( I am sad

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  staff-mckluskey · Staff · Oct 8, 2019 at 9:21 am

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  Hi there!

  I had a look at your account and I can see that the purchase was declined due to insufficient funds.

  Please bear in mind that when purchasing any plan, you’ll be charged for the whole year – we do not offer monthly payments.