I bought Fresh News Premium theme but it didn't got activated !

thejrexpress · Member · Jun 14, 2011 at 10:06 am
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I bought FRESH NEWS premium theme directly through my dashboard and wen through the whole process.
I then received an e-mail confirmation with a receipt of the 45$ for the theme. However, the theme didn’t got activated !

Please get back to me as soon as you can !

This is the 4th time I send this support message in 4 days and I still didn’t got any reply and it’s kind of urgent !
Blog url: http://expressjr.wordpress.com/
zefontainhas · Member · Jun 14, 2011 at 10:27 am
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Did you try to activate the theme in Appearance → Themes?
thejrexpress · Member · Jun 14, 2011 at 10:31 am
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Yes that’s how I purchased it.
I went to Appearance → Themes then to Fresh News theme and clicked on Purchase($45.00).

Went through the whole payment process, received a receipt by e-mail and got a notification on the admin page that the theme was activated and that I could now view my site.

I clicked on it and it redirected me to my blog but nothing had changed.
zefontainhas · Member · Jun 14, 2011 at 10:51 am
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Right you are, sorry about that. It looks like we’ve had a glitch on that purchase. I’ve added the necessary credits to your account so that you can try the purchase again. Could you try?
thejrexpress · Member · Jun 14, 2011 at 10:52 am
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Do you mean I should buy it again now and I will get reimbursed ?
zefontainhas · Member · Jun 14, 2011 at 10:54 am
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No, sorry. You can “buy” it again, but using the credits I’ve added to your account. You won’t be billed again.
thejrexpress · Member · Jun 14, 2011 at 10:55 am
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Oh okay thanks I will do it now and let you know !
thejrexpress · Member · Jun 14, 2011 at 10:58 am
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Okay it worked ! :D

Thanks for your help this Staff Questions section in the Forum is really effective :)

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