I bought the business plan

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  danwanner08b7109bdc · Member · Mar 30, 2022 at 8:35 pm

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  I bought the business plan but the site keeps asking me if I want to upgrade, inchristalone888659583.wordpress.com. The i got does not seem to be the business plan. Please check this, maybe I’m wrong

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Mar 30, 2022 at 8:48 pm

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  We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What is the URL of the site you purchased a Business Plan for?

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  danwanner08b7109bdc · Member · Mar 30, 2022 at 9:11 pm

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  Inchristalone.life $318was charged to my CC account [redacted by staff]. I have an email confirming the purchase. How do get to you

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  danwanner08b7109bdc · Member · Mar 30, 2022 at 9:20 pm

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  Our receipt to me 3/29/2022 [redacted by staff]

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  staff-sheva · Staff · Mar 30, 2022 at 10:25 pm

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  Hi @danwanner08b7109bdc,

  The receipt that you shared is for a different WordPress.com account, which owns the Business plan that you are referring to.

  To manage your site and upgrades, please first log out by going to: https://wordpress.com/me/

  Then, login again using the correct username/email address. If you’ve forgotten your password, here’s how you can reset it: https://wordpress.com/support/account-recovery/#password-reset-process

  I hope that helps and please reach out again if you have any further questions.

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  danwanner08b7109bdc · Member · Mar 30, 2022 at 11:59 pm

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  Thank you. What is the url for the account? I’ve tried to do as you’ve said, but I still can’t see where I have a business account. The url I finally ended up at is

  https://wordpress.com/home/inchristalone888659583.wordpress.com

  What is this? I signed up for Inchristalone.life? I’m very confused as to what’s going on? I originally was hosting Inchristalone.life with Bluehost wp.

  I don’t mind redoing everything. Close out all the wp accounts involving Inchristalone and start new again. I really think maybe I’ve screwed up the whole situation But I can’t function with the way things seem to be.

  I would very much like a redo of the whole thing. Maybe with a new domain name like Inchristalone.info.

  I’m just. Very confused with this current situation

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  staff-blorbo · Staff · Mar 31, 2022 at 12:39 am

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  You’re currently logged in with the wrong account.

  Please first log out of WordPress.com at https://wordpress.com/me

  And, if you do not recall the email address or password for the correct account, you can recover access by following the steps at https://wordpress.com/support/account-recovery/#account-recovery-form