I bought the domain together with the plan, it does not appear on the panel.
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I purchased a plan from you that would give me a free domain. I renewed the domain with you, and after 1 year again, when I entered the panel it no longer appeared on my panel, I would like to know what happened? and it is about to expire now on the 27th. It is not appearing on the panel to pay me and renew the domain. I need help, remembering that it is with you, even when searching for whois. waiting for a solution.
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The answer is very simple: you are logged in to the wrong account.
Log out from current bonecadecerablogb3c6dd7a41 and log in again to the account owning that site – bonecadecerablog
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Hi @bonecadecerablogb3c6dd7a41
Could you please share the domain name in question so we can investigate and assist? Also, please ensure you are logged into the correct WordPress.com account as only upgrades owner can renew and manage the upgrades.
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Perfectly, you are providing the domain + the account email, I even have proof of purchase and payment, made and received by the email provided, I have already logged in through Google, through the normal account using the email and password, But nothing appears in both cases, and I even received payment receipts via this email.
Email Account: (email visible only to moderators and staff)
Domain: fertylife.com -
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Yes, we have shared the Account Recovery steps via email. Once you gain access to the account that owns the domain, you can renew it via the link shared in the email.
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