I Can Connect WordPress

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  mrtjake · Member · Sep 23, 2022 at 9:48 am

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  Please help me dear lovely WordPress engineer team.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Sep 23, 2022 at 6:47 pm

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  Hi –

  Sure thing. We will be happy to help. The site that is listed works properly. Is there anything else that you needed our help with? If so, please share more details about the problem/question and what you’ve already tried to fix it.

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  mrtjake · Member · Sep 23, 2022 at 8:57 pm

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  tzip.site

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  staff-blorbo · Staff · Sep 23, 2022 at 9:11 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.