I can get to the site I paid for!
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I first started a free blog then changed my mind and paid for the premium site. Now I can’t find nor access my paid site. All the that I can find is my free one. I used the same email address for both of them. Please help I’m just starting this blogging thing and already so frustrated I can stand it!
The blog I need help with is: (visible only to logged in users)
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Has 72 hours passed since you made the purchase and then went through the steps to set up the domain? It can take up to 72 hours for a domain change to propagate throughout the internet.
https://en.support.wordpress.com/all-about-domains/
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The quick and easy way to get answers to support questions is to clearly post them here. However, that’s not the only way to get support.
All support docs are at https://en.support.wordpress.com/
See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/
There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contactLive chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/
re: direct email support
Also note, that you can email WordPress.COM Staff at: -
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Now I can’t find nor access my paid site. All the that I can find is my free one. I used the same email address for both of them.
Please post the URLs for both sites here and I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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naturesgas.wordpress.com is the. URL for the paid site free51494.wordpress.com is the free one.
Thanks
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Hi there,
It looks like you have two different WordPress.com accounts.
This account, thepeacechairman, owns only one site, free51494.wordpress.com
naturesgas.wordpress.com is owned by the username, naturesgas, and does not have the same email address as this account – it looks like you might have made a typo in that account’s email address.
Do you still remember the password you used for the naturesgas username? If so, please log out of this account, and log back in as that username. Then you can update the email address under your account settings, though you won’t be able to use the same email address as you’re using for this account.
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