I can log into WordPress but can’t find my site!
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The website is still up but I can’t get into it to alter it!
Site: (email visible only to moderators and staff).
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
So, you’ll log into it through http://www.equinerescuefrance.org/wp-login.php and not through us.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
With that said, if you’d like to manage your site through WordPress.com, you can by using the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/
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Thank you – I now can’t even log in, or get to my dashboard. I can see my site, but that’s all. I should be able to use my log in no matter where it’s hosted?
The process of WordPress requires me to provide authentication Lins from when it was set up, and I don’t have that. Any ideas? -
I now can’t even log in, or get to my dashboard. I can see my site, but that’s all. I should be able to use my log in no matter where it’s hosted?
Yes you should. But our ability to help you does. Your site is not hosted here at WordPress.com, so we no ability to access or affect your site’s backend to help you regain access to your site.
You need to reach out to your hosting provider – which appears to be QA Webhosting – since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue.
I hope that clarifies things.
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