I can no longer access my site and would like to cancel the whole thing to start again

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  stephaniebarbertpncouk · Member · May 13, 2021 at 12:33 pm

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  I can no longer access my site and would like to cancel the whole thing to start again

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  staartmees · Member · May 13, 2021 at 12:39 pm

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  Let’s first try to restore access to your site. So first things first: what is the URL of your site?

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  stephaniebarbertpncouk · Member · May 13, 2021 at 12:41 pm

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  Hi its, http://www.tenrecruitmentnorthamptonshire.co.uk but that’s not even showing up now as i tried to change the domain name, and now I can even log into the back end of the old site.

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  staff-totoro · Staff · May 14, 2021 at 1:04 am

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  Hi there,

  The site tenrecruitmentnorthamptonshire.co.uk appears to be a self-hosted WordPress (also called “.org”) site hosted on GoDaddy Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/tenrecruitmentnorthamptonshire.co.uk+dns

  To clarify, we are not the only providers of WordPress sites, and GoDaddy also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system but you can contact GoDaddy support and ask for their help in closing down your account there.

  and would like to cancel the whole thing to start again

  I see you have started https://tenrecruitment.wordpress.com/ as a new site under your WordPress.com account. Are you trying to change it’s address to be tenrecruitmentnorthamptonshire.co.uk, and start over on this new site you have?

  If so you can do that by “mapping” your domain to us, which you can do by following the steps here: https://wordpress.com/domains/add/mapping/tenrecruitment.wordpress.com

  Hope that helps. Please let us know if you have any more questions.