I can no longer upload photos
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Hi. I started my new blog a few weeks ago, and suddenly yesterday I could no longer upload photos. I tried it from the app and from my browser but neither works. From the app, I get a blank screen after selecting “choose photo from device” with the only option being to cancel. From the browser, I’m able to select a photo. It briefly pops up and then says, “No data provided.”
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Those errors suggest an issue with your web browser. Please clear your browser’s cache and let me know if that works or not.
Here’s how to clear the cache:
https://wordpress.com/support/browser-issues/#clearing-your-browser-cache
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Thanks so much for the tip. Unfortunately, I followed the instructions and it still doesn’t work. I’m continuing to get the same errors.
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If I’m not mistaken, you’re using your phone’s web browser. Please let me know your phone’s operating system so I can further help you troubleshoot this.
For phones, we recommend using the official app, which you can download from here:
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I always use the app on my phone, but when it stopped allowing me to upload photos a few days ago, I switched to Safari to try it from the browser. Today I was able to upload photos using my laptop, but it still will not work on my iPhone whether I use the browser or the app. I just updated to iOS 15.7 a few minutes ago and then updated the WordPress app. I’m still getting the same blank screen when trying to upload photos.
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Hi,
Can you please reach out to the mobile team using these instructions:
https://apps.wordpress.com/support/mobile/my-account/where-should-i-go-for-support/
That will be the easiest way to start getting this sorted out.
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