I can not find the button cancellation

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  herbunadi · Member · Aug 28, 2015 at 6:30 pm

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  I got the problem to cancel my domain. when I cannot find the button cancellation Now it have been charged on my credit card. Please to refund.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 28, 2015 at 6:34 pm

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  Are you referring to this wordpress.com sub-domain site URL? https://valeribeauty88.wordpress.com/

  To delete a WordPress.COM hosted blog you must be logged in as Admin under the exact same username account that registered the blog to navigate to Dashboard > Tools > Delete Site.

  The guide is here http://en.support.wordpress.com/delete-site/

  Deleted blog URLs are not recycled, regardless of who registered and deleted them and no exceptions are made.
  http://en.support.wordpress.com/recycling-blog-names/

  Alternatively, to change blog visibility to Private go to > Settings > Reading scroll to Blog Visibility and choose option 3. See the guide here http://en.support.wordpress.com/settings/privacy-settings

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  timethief · Member · Aug 28, 2015 at 6:35 pm

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  Ignore my first response please.

  I cannot find the button cancellation Now it have been charged on my credit card. Please to refund.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

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  herbunadi · Member · Aug 28, 2015 at 6:53 pm

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  I have seen Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History

  I did not find my billing history until now, so I can not cancell

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  herbunadi · Member · Aug 28, 2015 at 6:56 pm

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  I have seen Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History

  I did not find my billing history until now, so I can not cancell

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  timethief · Member · Aug 28, 2015 at 6:56 pm

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  What is the URL of the domain you purchased starting with http:// please ?

  Exactly which username account registered the blog and purchased the upgrade(s) for it? That is the account that can renew upgrades.

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  timethief · Member · Aug 28, 2015 at 6:57 pm

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  oops! I meant to type: That is the account that can cancel upgrades.

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  herbunadi · Member · Aug 28, 2015 at 6:59 pm

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  thanks timethief for your answer.

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  supernovia · Staff · Aug 29, 2015 at 12:13 am

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  Hi @herbunadi , were you able to figure this out? I don’t see upgrades associated with your account, so as @timetheif pointed out you’ll want to go ahead and log in as the account you used to buy the upgrade, then you can cancel. I hope that helps!

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  according2atonya · Member · Aug 31, 2015 at 3:23 am

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  I renewed my domain today and somehow it completely disconnected me from my wix website. I want a refund, but its not giving me the option to cancel. I would prefer to get my connection back to my wix site but if not, i want my refund.

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  supernovia · Staff · Aug 31, 2015 at 7:34 pm

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  Hi @ according2atonya , can you reach out to us here?
  http://en.support.wordpress.com/contact

  We’ll help you fix it. Cheers :)