I can not renew my domain / Eu não consigo renovar meu domínio

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  fernandascouto · Member · Aug 21, 2015 at 6:00 pm

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  Has not expired yet, but when I try to renew the following message appears : ‘ . This blog is not signed for some of these products Did you mean to buy them? ‘
  My answer is yes , but I have no where to click to assert it . What do I do?
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  Ainda não expirou, mas quando eu tento renovar aparece a seguinte mensagem: ‘Este blog não está assinado para alguns desses produtos. Você quis dizer para comprá-los?’
  Minha resposta é sim, mas não tenho onde clicar para afirmá-la. O que faço?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 21, 2015 at 6:03 pm

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  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and navigate to > Store > My Upgrades to renew.

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  timethief · Member · Aug 21, 2015 at 6:03 pm

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  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Aug 23, 2015 at 5:13 am

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  The issue is that the WordPress.com user account that you are posting from is not the owner or admin of that domain upgrade.

  So you must have ended up with a second WordPress.com account at some point. You will need to log into the other account in order to renew the domain.