I can not see domain in my domain list.

• 

  rapvineyard · Member · Jun 15, 2017 at 1:07 pm

  • Copy link
  • Add topic to favorites

  Hello , I purchased rapvineyard.com from wordpress.com. But Still I cant see domain in my domain list.

  Please figure it out ASAP.

  Thanks .

  The blog I need help with is: (visible only to logged in users)

• 

  hacchism · Staff · Jun 15, 2017 at 1:15 pm

  • Copy link

  Hi there,

  I’ve tagged this thread for staffs. Please wait until they reach out to you. Thanks!

• 

  kokkieh · Staff · Jun 16, 2017 at 8:26 am

  • Copy link

  Hi there,

  The domain, rapvineyard.com, was originally registered with us on 4 June 2016. We renewed it on 5 May 2017, but you cancelled that domain on 21 May, so you don’t own it any more.

  It looks like I might still be able to get that domain back from our registrar, though. Please confirm if you want me to do that.

• 

  rapvineyard · Member · Jun 17, 2017 at 12:02 pm

  • Copy link

  I do want you to get it back. However, I did not cancel it at all… it was working until recently when I switched hosting from siteground to bluehost, thanks..

• 

  rapvineyard · Member · Jun 18, 2017 at 12:29 am

  • Copy link

  Hello kokkieh,

  Was it possible to receive my domain (RapVineyard.com) from the registrar?? Thanks,

• 

  kokkieh · Staff · Jun 18, 2017 at 12:21 pm

  • Copy link

  However, I did not cancel it at all

  Our records show that the domain, rapvineyard.com, was cancelled on 21 May 2017 by the username, rapvineyard. If that wasn’t you, then it was someone who had access to your account. But only the account that owns a domain can cancel it, so it could only have been someone logged into your username account.

  I have emailed our registrar to try and get the domain back. I will let you know as soon as they reply.

• 

  rapvineyard · Member · Jun 18, 2017 at 1:52 pm

  • Copy link

  Ok, thank you.

• 

  kokkieh · Staff · Jun 20, 2017 at 7:50 am

  • Copy link

  Our registrar has restored your domain and I’ve reactivated it on your account, so you should now see it listed if you go to My Site ->Domains.

  Please let me know if I can help with anything else.

• 

  rapvineyard · Member · Jun 20, 2017 at 2:26 pm

  • Copy link

  Thank you! It’s back!

  One last thing though, is there anyway my files can also be retrieved, because my posts are all gone :(

• 

  kokkieh · Staff · Jun 20, 2017 at 6:08 pm

  • Copy link

  Did you change the domain’s name servers to point to Bluehost? That’s why you’re not seeing any content at the domain – it’s pointed to Bluehost without being connected to a site on that end.

  If you had been using the domain with a Bluehost site prior to it being cancelled you need to contact Bluehost regarding your content. We have no control over content that’s not hosted on our servers.

• 

  rapvineyard · Member · Jun 20, 2017 at 6:23 pm

  • Copy link

  Ok, thank you!