I canceled my plan

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  lparadis17 · Member · Aug 17, 2018 at 12:51 pm

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  Hello, I recently canceled my upgraded business plan and switched it back to my previous free plan. I did this all via the support chat and well within the 30 day refund period. I can obviously tell my plan has been downgraded but didn’t receive any sort of cancellation confirmation. I just want to make sure I get my refund, how can I confirm that/how long should that take?

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Aug 17, 2018 at 1:37 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  staff-zinnia · Staff · Aug 17, 2018 at 2:57 pm

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  Hi –

  No problem. It looks like the refund did not automatically get triggered like it should when the business plan got cancelled.

  The refund has not been processed. It should reach you with in 10 days. Let me know if you have any other questions about this.

  Best wishes :)