I cancelled and was charged twice.

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  retailwiz · Member · Sep 21, 2017 at 10:45 pm

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  Why was my card charged twice, on the 17th and again on the 19th? I cancelled this.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 21, 2017 at 10:54 pm

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  Please check your Billing History page https://en.support.wordpress.com/billing-history/

  This maybe helpful too Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  Have you tried using this resource?
  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  If you have a double charge for the same plan issue please use live chat support to report it to Staff. As you have an upgrades site you can use live chat support. Have you tried using it? https://wordpress.com/help/contact

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  kokkieh · Staff · Sep 22, 2017 at 10:36 am

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  Hi there,

  The entry on your statement for the 17th is a pre-authorization, not an actual charge. This is standard practice with automatic credit card renewals, and it should disappear from your statement within a few days.

  I’ve ensure your actual payment has been refunded in full. You should receive the refund in about 10 business days, depending on your bank.