I cancelled and you guys just billed me ๐Ÿ˜ก๐Ÿ˜ก

  • Unknown's avatar
    nurseivyrose ยท Member ยท

    I need you to refund the full amount of the last billing which is over $100 I had called and I had canceled I had told you guys that I donโ€™t use the website and that the business never took off I never even made a business out of it and I wanted it canceled and closed I was assured that I was switched to the free version and I would not be charged

  • kokkieh ยท Staff ยท

    Hi there,

    Of what upgrade, and on which site, are you speaking?

    The WordPress.com account youโ€™re using to post here has not been active for over a year, ever since it was created, has never owned any sites or upgrades with us, and we donโ€™t even have a credit card on file for you.

    If youโ€™re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this โ€“ to track down the transaction weโ€™ll need to get some additional information from you which we cannot discuss here in the public forums.

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