I cancelled by subscription but have been charged again

  • Unknown's avatar
    travisd86b5ad136 · Member ·

    I would like my money refunded

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    I’m showing you cancelled and were issued a refund of A$132.00 on 2023-05-12 for the full charge. There have not been any other charges made to your account since that refund was issued.

    If you have a new charge, could you please provide us with the charge details at https://wpchrg.wordpress.com/ ? This will help us to identify the transaction and provide you with the assistance you need.

    To find the transaction ID, you can check your bank statement for a charge with WordPress followed by a ten-digit letter/number code.

    For example: WordPress XXXXXXXXXX.

    If you only see a partial transaction ID, you may need to contact your bank directly to get the full ID needed.

    If the charge on your bank statement doesn’t match this format, it’s possible that the charge wasn’t made on WordPress.com.

    I hope this information helps you out! Let me know if you have any further questions or concerns.

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