I cancelled my business package but still waiting on a refund

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  housepartyband · Member · Jul 21, 2025 at 4:32 pm

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  I cancelled my business package in February but still waiting on a refund? How can I arrange a refund

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  marutim · Staff · Jul 22, 2025 at 10:35 am

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  Hi there,

  Thank you for contacting WordPress.com! I am happy to help you with your questions.

  I’ve checked the WordPress.com account you contacted us from, and I do not see any recent subscriptions or charges linked to it. The last plan on the account expired in March 2025.

  Can you please share further details on the refund you are referring to here? Also, please share the transaction ID (via email at help@wordpress.com) so that we can complete the verification and track the transaction for you.

  You can also read more about the refund policy here: https://wordpress.com/support/refunds/#refund-periods

  Charges from WordPress.com will have “WordPress” or “WPCHRG.com” listed on your billing statement. If you are unsure what this charge was for, you can search here for more information and find out why you got charged: https://wpchrg.wordpress.com/

  Here’s a list of how WordPress.com charges may appear on your statement: https://wordpress.com/support/billing-history/#on-your-credit-card-statement

  You can follow this guide to help you with retrieving the transaction id: https://wordpress.com/support/billing-history/#retrieve-a-transaction-id

  Let me know if you have any further questions that I can help you with 😊