I cancelled my plan but was charged anyways.
-
I cancelled my plan but was charged anyways. I am very unhappy about this. Please reverse both charges in the amount of $40 each or I will initiate a charge back with my credit card issuer. Thank you for your time and help.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Hi there,
I have cancelled the upgrade and issued a refund for the full amount of $40. You can see a receipt confirming this refund here: https://wordpress.com/me/billing
You can expect to see the funds in your account, but it can take a billing cycle or two depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm.
More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund
Hope that helps. Please let us know if you have any more questions.
-
I appreciate your response. However, there were two unjust charges made to my account. I had cancelled my plan multiple times by 2/25, but was charged on 2/27 and again on 3/27 as well. You can check my account usage and see I have zero finished websites and hadn’t logged in months. Please refund the charge 3/27. I have already contacted my bank about this issue but it would be better for all parties if you resolve it swiftly. Thank you.
-
Hey there,
Thanks for reaching back out.
I can only see one charge on this account – do you have access to multiple WordPress.com accounts with different email addresses?
If yes, using the transaction ID’s: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id – these can be refunded using this tool here: https://wpchrg.wordpress.com/
I hope this helps!
- The topic ‘I cancelled my plan but was charged anyways.’ is closed to new replies.
WordPress.com Forums 