I cancelled my site by mistake

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  marionmcgilvarycom · Member · Jul 27, 2023 at 9:22 pm

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  I need to renew a domain name I cancelled by mistake

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  marionmcgilvarycom · Member · Jul 28, 2023 at 7:53 am

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  My sit says in redemption. It’s registered with word press but WordPress is not offering me the chance to redeem it

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

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  marionmcgilvarycom · Member · Jul 28, 2023 at 7:57 am

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  I didn’t renew my site in error. It has now disappeared from my account but the previous billing details are still there. However when I check I’m told my site is in redemption though it doesn’t run out till 4 august. It’s registered with WordPress. But I can’t find a link on WordPress to get it out of redemption. It’s hell.

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  marionmcgilvarycom · Member · Jul 28, 2023 at 8:00 am

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  Wordpress support

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

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  fstat · Staff · Jul 28, 2023 at 8:26 am

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  Hi there,

  I reviewed your account regarding your domain, mcgilvary.com, and I can see what happened. On July 19, the domain was renewed automatically. However, it appears that on that same day, you canceled this renewal and received a refund. Unfortunately, this sequence of events led to your domain entering the redemption phase.

  To restore your domain, you would need to pay for its standard renewal plus an $80 redemption fee. This is a standard fee charged by the domain registrar for this service.

  If you agree to this, I can send you a payment form. Once we receive your payment, we’ll immediately initiate the recovery process and restore your domain.

  Please let me know if you have any further questions. I’m here to help and ensure that this process goes as smoothly as possible for you.