I cancelled my wordpress premium and never got my refund

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  paulatethis · Member · Jan 19, 2017 at 10:48 pm

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  I was charged to my paypal 12/9/2016 for $13. I never got my refund

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 19, 2017 at 10:50 pm

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  Refunds
  Refunds have time limitations. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  re: Canceling upgrades
  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  paulatethis · Member · Jan 19, 2017 at 10:54 pm

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  I cancelled it shortly after I was charged. It also no longer shows in my “Purchases” section, but the charge appears in my Billing History.

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  timethief · Member · Jan 19, 2017 at 10:56 pm

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  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the upgrade cancellation take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  paulatethis · Member · Jan 19, 2017 at 11:05 pm

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  paulatethis.com
  paulatethis.wordpress.com
  Domain Mapping 1.9.2014
  December 2016

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  timethief · Member · Jan 19, 2017 at 11:06 pm

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  Thanks. Please be patient while waiting for Staff to help.

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  supernovia · Staff · Jan 20, 2017 at 1:09 am

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  Hi @paulatethis, I don’t see a history of Premium on this account, but I did find a domain mapping and have refunded that for you. Please give that up to 5 business days to appear on your statement. Cheers!