i cannot acces my website

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  gnickson20 · Member · May 9, 2023 at 10:06 pm

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  Hello, I have two websites that are typically accessible through my WordPress log in. I am working with a web designer that has logged in to design my website http://www.giavonnidowning.com but now I can no longer access it.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · May 10, 2023 at 1:19 pm

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  Hi there,
  
  Jetpack could not validate the security token for your site which is why you are currently not seeing it under your account:
  
  https://jptools.wordpress.com/debug/?url=http://www.giavonnidowning.com
  
  What you will want to do is disconnect and reconnect Jetpack:
  
  https://en.support.wordpress.com/disconnect-jetpack-sites/
  https://jetpack.com/support/reconnecting-reinstalling-jetpack/
  
  Reinstalling the plugin should allow you to access the site via your WordPress.com dashboard again. Hope this helps.
  
  Let us know if you have any other questions.
  
  Thanks!