I cannot access any of my wordpress sites, incl my website
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I cannot access any of my wordpress sites-most importantly my website – I tried changing my password, but it tells me I have no sites. I lost all of my bookmarks a few months ago in a computer problem, so this is part of the problem. Help!
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This is wordpress.COM support.
What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?
And, exactly which wordpress.COM username account registered that site?
This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.
We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. -
I actually do not even know how to answer this. I have a web designer who, unfortunately, is not available. I am not sure of the answers to these questions – all I know is that I use WordPress for everything. Not sure if it is the host of my website, since someone else usually deals with it.
But I write for numerous online publications too, all using WordPress. I don’t really want to post my site with problems on a public forum. Is there another (private) way I can get help? -
Unless or until you can provide the URL starting with http:// of the site in question we are unable to help you.
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OK – I will try to contact my web designer again & hopefully she can help! Otherwise, I’ll return here :-) Thank you for your time.
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Before you return here I recommend reading what follows.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
ok – thank you – I think that you put your finger on the issue. I’m trying to educate myself. Thank you so much for your time! I’ll get to reading now. :-)
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