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Forums / I cannot access my account

I cannot access my account

  • Unknown's avatar
    fhankins20072fc0b2766b · Member · Sep 5, 2025 at 12:32 am
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    I set up wordpress back in college and connected it with my college email. This has never been a problem, however my college email no longer exists because I haven’t logged into it in over a year and it will not allow me to recover it. WordPress wants me to reset my password but is only sending a link to my college email that does not exist. It wants information from me to unlock my account that also only exists in my old college account. Why can I not link this to a new email, or why won’t it allow me to use my password and send the link to reset to an email of my choosing. I really need to access this URL asap. I set up this new account in order to use customer support, but AI won’t let me speak to a human unless I pay for this account. I will gladly pay to get this fixed, but its on another account.

    WP.com: Yes
    Jetpack: No
    Correct account: No

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    themagicrobot · Member · Sep 5, 2025 at 5:55 am
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    I’m afraid even if you paid money for this new account it wouldn’t give you access to a site associated with a different account. And the only way you can change the email address associated with your other account is when you are actually logged into that account. Could you log in with the username fhankins2007 and password. Surely you wrote the password down somewhere.

  • The topic ‘I cannot access my account’ is closed to new replies.

Tags

  • account
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 4 months
  • Latest reply from fhankins20072fc0b2766b

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