I cannot access my account to renew the URL I have associated with it
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I need to renew http://www.quattrokings.com, I purchased this and host in through wordpress. I have received multiple emails stating I need to renew, but when I log into the account that I am being emailed on, nothing exists in the ‘purchases’ section.
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Hi there,
but when I log into the account that I am being emailed on, nothing exists in the ‘purchases’ section.
That is odd. The email address associated with that domain purchase isn’t the one I see on your account here:
https://wordpress.com/me/accountHowever it looks like you might have changed the address for the domain contact info, so you may be getting notified in both places.
Could you log into the one that gets email reminders from WordPress.com? It may also be the one that gets comment notifications and what not from the site.
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Thanks. Unfortunately, I do not know what that email address is. I believe the username is “quattrokings” but I do not remember the password, and when I reset it, I get nothing in my email. I believe I may have set up email using the actual @quattrokings.com domain, but now have no way to access this.
How can I get into that email and/or change the email on that account to the one I am currently getting alerts on? I paid for the URL through wordpress, so there should be a way for me to prove my identity and gain access.
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Hello there,
It looks like you would need to go down the account recovery route here.
If you’re paying for the domain on a card that you control, you should be able to locate a transaction ID, which is present on the statement of the card that was charged and use it with the account recovery form here: https://wordpress.com/wp-login.php?action=recovery
Please see this guide on how to locate a transaction ID: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id
I hope this helps.
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