I cannot access my domain and hosting

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  kbrink5479 · Member · Apr 25, 2025 at 9:36 pm

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  I recently uploaded a backup using the WP Migration plugin. Following this action, I am no longer able to access my domain or hosting. The error message displayed is as follows:

  “You no longer have access to this site and its purchases. Contact support.”

  The blog I need help with is: (visible only to logged in users)

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  staff-minnie · Staff · Apr 26, 2025 at 1:41 am

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  Hi there,
  
  Thanks for reporting this!

  I was able to fix your access issue. The WP Migration plugin sometimes affects your site connections, including Jetpack. I’ve restored your access by deactivating and reactivating your plugins, which reset the necessary connections.

  If you encounter any further problems, please contact WordPress.com support directly through https://wordpress.com/support/help-support-options/ for personalized assistance with your account.