I cannot access my Gravatar – it is stuck in a login loop

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  lucasneo · Member · Jun 24, 2017 at 12:24 am

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  I need help with the login loop on my Gravatar account. I’ve tried resetting my passwords multiple times and confirming my wordpress account but it still does not allow me to change my image.

  I’ve seen this issue multiple times on the threads but all the threads are already closed. Can someone help me with this please?

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  nicholasmiranda · Member · Jun 24, 2017 at 1:13 am

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  Hey lucasneo!

  I’ve added a tag for a moderator to take a look at this. That seems to be the solution for this issue.

  https://en.forums.wordpress.com/topic/gravatar-login-loop-1?replies=2

  https://en.forums.wordpress.com/topic/gravatar-login-loop?replies=8

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  lucasneo · Member · Jun 24, 2017 at 1:17 am

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  @nicholasmiranda. Thank you for helping!

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  gemmacevans · Member · Jun 24, 2017 at 8:34 am

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  Hi lucasneo,

  Your WordPress.com account hasn’t been activated yet. A confirmation email was sent to the email address on your account, have you received it? If not, please check your spam folder and if isn’t there, just reply to me here and I’ll help you with the next steps.

  Thanks!

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  lucasneo · Member · Jun 24, 2017 at 12:30 pm

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  I’ve tried confirming it multiple times already. And each time it tells me that it is confirmed. Should I try it again? If you have just sent one, i’ve not received anything and its not in my spam folder either.

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  gemmacevans · Member · Jun 25, 2017 at 9:46 am

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  Hi lucasneo,

  In that case, we will need activate your account manually. I’ve sent an email to the address on your account, we can work through the next steps there. Please let me know if you don’t receive it.

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  lucasneo · Member · Jun 25, 2017 at 10:11 am

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  Hi Gemma, I received your email from help@wordpress.com and have replied it!

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  gemmacevans · Member · Jun 26, 2017 at 8:38 am

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  Thanks Lucas!

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  sarahbeckett2015 · Member · Jun 29, 2017 at 12:58 pm

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  Hi,

  I am receiving this same issue. Trying to change my gravatar image but am stuck in a loop, tried re-activating my account and its still not working.

  Does this need to be done manually?

  Thanks

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  gemmacevans · Member · Jun 29, 2017 at 2:52 pm

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  Hi sarahbeckett2015,

  In most cases there is no need for us to activate your account manually but we can lend a hand if any issues crop up. I’ve sent an email to the address on your account — I’ll follow up with you there.

  Thanks!